Help

Help Topics:

Registration and Access

Ordering

Technical Help

How to Download

Browser Compatibility

Registration and Access

Registration: Please complete the registration form to obtain a username and password to access all the functions of the site.

Expired user account: If your user account has expired please email images@gbrmpa.gov.au

Forgotten password: You can recover your password with the Password Reset


Ordering

As you choose the items you are interested in ordering, place each item into your Basket.
Your Basket shows all the items you have selected. You can remove an item from your Basket at any time.
When you want to proceed click the Basket icon in the top right corner of the page and then click Order.

You may be required to provide project details. Where applicable, payments will be made through a secure e-commerce payment facility. Once you have paid (if applicable), please go to your Orders page.

Click on the Order number and follow the prompts to download your Order. If you have ordered several items please allow a few moments for the order to be processed.

The Orders page also records any orders that you have made but are yet to be approved or paid if applicable.


Technical Help

Cookies

Cookies are small amounts of information stored on your computer by Internet sites you visit.
You must choose to accept the cookie when prompted, in order to log in to this site.
Please log in to the site again after changing the cookie setting.

How to set up cookies for MS Internet Explorer

  1. Go to Tools -> Internet Options -> Privacy -> Advanced
  2. Choose Override automatic cookie handling
  3. Choose Prompt for First-party Cookies
  4. Choose Prompt for Third-party Cookies

This setting will allow you either to accept or reject the cookies.

JavaScript

JavaScript must be switched on to use this site. If JavaScript is not enabled already then please see your system manager.


How to Download

To download your images or videos, tap Orders in the top menu. You will see your Order or, if you have placed more than one Order, a list of your Orders. At the right of each Order there is a Download link. Tap the link to save the Order to your computer

Orders with a total size of less than 500MB can be downloaded as a package or as individual files. Orders over 500MB will show a 'Download Individual' link on the Orders list page.

If you wish to download a packaged Order as individual files instead of a package, tap the Order number or the plus symbol at the left and select individual files for download.

To be able to view the downloaded files, you will need an image or video viewing program.

If you are having difficulty downloading, your internet connection may be busy. Please try again from your Orders page. If the problem persists, please check with your network administrator to see if there are download restrictions in place with your network or ISP before contacting the Help Desk.


Browser Compatibility

This site supports the following browsers:

  • Internet Explorer 10.0+
  • Microsoft Edge
  • Safari (Mac)
  • Firefox (Mac and PC)
  • Chrome (Mac and PC)

Some areas of this site may not display correctly on older browsers.

If you need assistance using the site after you have logged in, please email the Help Desk: support@lookatmedam.com.